CUSTOMER SERVICE.

Studio Elke is an accessories brand committed to quality and innovation. We are a registered company in Australia.

Please read these terms carefully before placing an order through this site. Once you proceed you are confirming that you agree to the points stated on this page.

Eligibility.

Studio Elke welcomes anyone over the age of 18 with a valid credit card.

Payment.

Studio Elke uses PayPal or Stripe as our secure payment gateways. When placing an order with Studio Elke, you (the customer) confirm that you are authorised to use your selected card.

To ensure this site is safe, we utilise SSL technology, which is the most advanced safety encryption obtainable.

Every care and duty within our power is taken to ensure this site is secure, and we make an effort to use all available technology and safety measures. Therefore, Studio Elke cannot be held responsible for any loss suffered because of unauthorised access to this site.

Availability.

The order confirmation you receive at the end of a transaction serves as an indication that we have received your order, but it does not mean it has been accepted through our system. Although every effort is made to ensure the quantities and products are up to date on the site, very occasionally some items may not be available after you have placed an order for them. In this case, Studio Elke will notify you as soon as possible via email and you can choose to either proceed with the remainder of your order and select an alternative style, or be refunded for the cost of the unavailable item.

Ring Sizing.

We work hard to create rings that fit a broad spectrum of fingers. 

By taking a ring with a similar shaped band and measuring the diameter you can get a good indication of your size. 

All rings are sized S / 6, M / 7 , L / 8 , XL / 9.

For our rings with wider bands we have allowed an extra half size to accommodate the extra width. These are sized  S / 6.5, M / 7.5 , L / 8.5 , XL / 9.5. If you regularly fit a size M /7, you will find the 7.5 is a perfect fit!

For our rings with very large bands we further increase the size to S / 7.5 , M / 8.5 , L / 9.5 to accommodate the bulkiness.

Should you have any queries regarding your ring size, please email shop@studio-elke.com and we will do our best to help you.

Packaging.

All full-price orders come in its own beautiful, custom-made, Studio Elke gift box. These are intended to house your jewellery items so in order to protect the piece and increase its longevity. Studio Elke jewellery is designed to be timeless, non-trend driven, and the boxes are intended to help ensure your pieces will have a maximum life cycle. (and they are also lovely to collect!)

If your order is made up of multiple gifts please leave a comment in the order notes regarding how many gift boxes you require, otherwise all items will be bundled into one larger gift box.

Sale items cannot be guaranteed a gift box, but we will do our best to allocate one to each sale order. If boxes are out of stock for sale items we will ensure it is lovingly wrapped.

Gifts.

If you are purchasing an item as a gift for someone, we are happy to include a handwritten gift card on our handmade paper, along with the package. Contact us with the details for the card.

Please contact shop@studio-elke.com if you would like to order a gift certificate of a specific value and we will custom create a voucher as per specified amount.

Pre-Orders.

Prior to new collections landing in store we will often allow our customers to pre-order items which are not yet in stock. We require 100% payment to be made and we will give you an estimated delivery date, however this is subject to a sometimes varying production schedule. Although every effort will be made to ensure it reaches you as soon as possible, you can be assured that the item has been reserved for you.

Sales.

From time to time we will offer sales and discount coupons on items within Studio Elke. Please read the returns policy carefully on these specific events as they will alter.

Sale items cannot be guaranteed an Studio Elke gift box, see 'packaging' for more details.

Content Usage.

All images, text and content on Studio Elke is subject to copyright. No usage is authorized without the explicit permission by Elke Kramer.

Privacy Policy.

We recognise that our customers, visitors, users, and others (known collectively or individually as “users”) who use our “website” value their privacy. This privacy policy applies to all of the products, services, and details important information regarding the use and disclosure of user information collected on the website.

We recognise the importance of protecting your privacy and our policy is designed to assist you in understanding how we collect, use and safeguard the personal information you provide to us and to assist you in making informed decisions when using our site. This policy will be continuously assessed against new technologies, business practices and our members and users’ needs.

What information do we collect?

When you visit our website you may provide us with two types of information:

1. Personal information you knowingly choose to disclose that is collected on an individual basis;

2. Personal information you choose to provide

3. Web site use information collected on an aggregate basis as you and others browse our web site.

Registration Information
When you register for any of our products, services or newsletters you will provide us information about yourself.

Credit Card Information
If you choose to use our services, you may need to give personal information and authorization to obtain information from various credit services. For example, you may need to provide the following information:

- name
- mailing address
- email address
- credit card number
- name on credit card
- credit card billing address
- business and home phone number

Email information
If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received by mail and telephone.

2. Web site use information

Similar to other commercial web sites, our web site utilizes a standard technology called “cookies” (see explanation below, “what are cookies?”) and web server log files to collect information about how our web site is used. Information gathered through cookies and web server logs may include the date and time of visits, the pages viewed, time spent at our web site, and the web sites visited just before and just after our web site.

How do we use the information that you provide to us?
Broadly speaking, we use personal information for purposes of administering our business activities, providing the products and services you requested, to process your payment, to monitor the use of the service, our marketing and promotional efforts and improve our content and service offerings, and customize our site’s content, layout, services and for other lawful purposes. These uses improve our site and better tailor it to meet your needs.

Furthermore, such information may be shared with others on an aggregate basis. Personally identifiable information or business information will not be shared with parties except as required by law.

Occasionally, we may also use the information we collect to notify you about important changes to our website, new services, and special offers we think you will find valuable. You may notify us at any time if you do not wish to receive these offers by emailing us at the link provided on the newsletter.

 
What are cookies?
A cookie is a very small text document, which often includes an anonymous unique identifier. When you visit a web site, that site’s computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies. Each web site can send its own cookie to your browser if your browser’s preferences allow it, but (to protect your privacy) your browser only permits a web site to access the cookies it has already sent to you, not the cookies sent to you by other sites. Browsers are usually set to accept cookies. However, if you would prefer not to receive cookies, you may alter the configuration of your browser to refuse cookies. If you choose to have your browser refuse cookies, it is possible that some areas of our site will not function as effectively when viewed by the users. A cookie cannot retrieve any other data from your hard drive or pass on computer viruses.

How do we use information we collect from cookies?
As you visit and browse our web site, the site uses cookies to differentiate you from other users. In some cases, we also use cookies to prevent you from having to log in more than is necessary for security. Cookies, in conjunction with our web server’s log files, allow us to calculate the aggregate number of people visiting our web site and which parts of the site are most popular. This helps us gather feedback to constantly improve our web site and better serve our clients. Cookies do not allow us to gather any personal information about you and we do not intentionally store any personal information that your browser provided to us in your cookies.

Ip addresses
Ip addresses are used by your computer every time you are connected to the internet. Your ip address is a number that is used by computers on the network to identify your computer. Ip addresses are automatically collected by our web server as part of demographic and profile data known as “traffic data” so that data (such as the web pages you request) can be sent to you.

 Sharing and selling information
We do not share, sell, lend or lease any of the information that uniquely identify a subscriber (such as email addresses or personal details) with anyone except to the extent it is necessary to process transactions or provide services that you have requested.

 How can you access and correct your information?
You may request access to all your personally identifiable information that we collect online and maintain in our database by emailing us at the usual address.

 What about legally compelled disclosure of information?
We may disclose information when legally compelled to do so, in other words, when we in good faith, believe that the law requires it or for the protection of our legal rights. We may also disclose account information when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be violating our terms of service or to protect the safety of our users and the public. 

What about other web sites linked to our web site?
We are not responsible for the practices employed by web sites linked to or from our web site or the information or content contained therein. Often links to other web sites are provided solely as pointers to information on topics that may be

Useful to the users of our web site.
Please remember that when you use a link to go from our website to another web site, our privacy policy is no longer in effect. Your browsing and interaction on any other web site, including web sites, which have a link on our website, is subject to that web site’s own rules and policies. Please read over those rules and policies before proceeding.

Your consent
By using our web site you consent to our collection and use of your personal information as described in this privacy policy. We reserve the right to amend this privacy policy at any time with or without notice.

Our commitment to data security
Please note that your information will be stored and processed on our computers in australia. The laws on holding personal data in australia may be less stringent than the laws of your country of residence or citizenship. To prevent unauthorised access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Choice/opt-in/opt-out
This site allows visitors to unsubscribe so that they will not receive future messages. After unsubscribing we will discontinue sending the particular messages as soon as technically feasible.